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DCS Talk Analytics
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DCS Talk Analytics is a cloud platform for Contact Center analytics

analyzes
100% of calls
helps supervisor
to detect over 80%
of problematic calls
reveals reasons
of client’s dissatisfaction
improves supervisor’s
efficiency
shows irregularities in agent’s speech
provides materials for agents training

DCS Talk Analytics Solutions

Everyone knows that…
  • in contact centers, calls are monitored for the purposes of quality assurance
  • Only 1-2% calls are checked by the supervisor
  • The supervisor chooses the calls randomly
Did you know?
  • There is a
    0,25%
    probability that the supervisor finds a problematic call.
    Calculated for the case when 5% of calls are problematic and the supervisor checks 2% of all calls.
  • Over
    35%
    of calls should be regularly checked in order to collect accurate statistics on quality management.
    As recommended by
    Apex Berg Consulting.

Our clients


Contact Center «Audiotele»
http://audiotele.ru

Contact Center «Frontline»
http://www.frontline-cc.ru

Holodilnik.ru Call Center
http://www.holodilnik.ru

PIK Group Call Center
https://www.pik.ru

Telecontact Call Center
http://www.telecontact.ru

Urban Group Company
https://urbangroup.ru

News and Events

22 March, 2017

Welcome to our platform presentation at Call Center World Forum...

21 March, 2017

DCS Talk Analytics platform presentation at Call Center World Forum...

11 January, 2017

DCS Talk Analytics Platform is now installed at «Frontline» Contact Center. It took us 1.5 days to fully...

news and events